Please check the care label, inspect the cause of stains, and the material, and clear surface debris before cleaning. Drying time depends on the material, humidity, and ventilation conditions and cannot be fixed in advance; ensure it is completely dry before use after cleaning.
Why check the care label first?
Fabric surfaces, bottom layers, and fillings may react differently to water, temperature, or solvents. Sofas that look similar in appearance may not necessarily be compatible with the same wet cleaning method.
Leather, silk, or special fabrics cannot be treated using general fabric sofa methods; follow original manufacturer requirements or seek appropriate professional help.
What items should I move away on the day of cleaning?
Allow the team to get close to the surface needing treatment and prevent liquids or tools from affecting nearby appliances. Store valuable items and children's/pet items away first.
- Remove bed sheets, covers, and outer layers that can be washed by yourself
- Remove loose items from sofa crevices
- Reserve equipment paths and safe power outlets
- Explain which parts are detachable and which are not
- Inform them of cleaning agents and stain removal methods you used yourself
Can all stains be washed away?
Treatment for fresh stains, oxidized discoloration, fading, and fiber damage differs. Cleaning can remove some contaminants, but cannot guarantee that discolored fibers will return to their original color.
Do not spray wet or scrub vigorously for the sake of a test wash, as this may spread stains, leave water marks, or damage the fabric surface. Vacuum up excess liquid first and seek help according to care requirements.
How long after cleaning can I use it?
Actual drying time is affected by water absorption, thickness, indoor humidity, and ventilation. In Hong Kong's humid weather, more flexible arrangements should be made; do not judge if the inner layers are dry just by touching the surface.
Before it is dry, do not cover with bedsheets, seat covers, or seal with plastic. Follow on-site instructions for ventilation, and ensure children and pets do not touch areas that are still damp or have product residue.
How to determine if it needs cleaning or a separate assessment?
Please inquire about cleaning stains or localized odors first; if there is persistent moisture, internal mold, or damaged fillings, a more in-depth assessment may be needed. Odor removal cannot replace fixing leaks or replacing severely damaged items.
| Situation | Provide information when inquiring |
|---|---|
| Food or beverage stains | Ingredients, time of occurrence, and products previously used |
| Urine stains or other liquids | Extent of impact and degree of penetration |
| Dampness and mold spots | Source of water, timing, and whether it is recurrent |
| High-value or special materials | Care labels and manufacturer requirements |
