Terms of Service

These terms of service apply to the use of the website of 壹家壹清潔專家 ("we"), cleaning service inquiries, and booking arrangements. Bookings should be made by persons who have the capacity to enter into a contract and are authorized by the property or company; minors should be assisted by parents or guardians.

Please read these terms and the specific quote before confirming your booking. WhatsApp inquiries, browsing the website, or providing photos does not in itself mean that a booking has been established; service date, scope, price, and other important arrangements must be confirmed by both parties.

The written quote and booking confirmation clearly agreed upon for that specific service, together with these terms, constitute the service arrangement. In case of discrepancies, the individually agreed-upon arrangements prevail, but this will not reduce any rights that cannot be excluded by law.

We provide home, move-in, post-renovation, routine, commercial premises, appliance, fabric, and related professional cleaning services. The actual work items for each visit are subject to the checklist confirmed by both parties; the cleaning scope, tools, manpower, and pricing methods for different services vary.

General cleaning does not automatically include removal of large debris, high-altitude work requiring special equipment, machine repair, leakage handling, building repairs, or hazardous waste treatment that requires separate assessment. Add-on items, dismantling, special materials, and other extra requirements must be confirmed in advance.

The property directory and district pages on the website are for your convenience in inquiring about services and do not imply that we are appointed by the property, have worked there, or that all units qualify for the same service. Examples of results do not constitute a work record for individual properties or a guarantee of identical results.

The prices and "from" prices indicated on the website are for reference. Actual quotes are assessed based on data such as area, stains, materials, equipment quantity, venue usage, accessible range, location, and access arrangements. Offers from old pages, photos, or third-party reposts will not automatically apply to new bookings.

Please provide accurate and sufficient data. If it is discovered upon arrival that the actual situation is significantly different from the original data, or if you request additional work, we will explain the impact and obtain your consent before proceeding with work that involves extra charges.

If both parties cannot reach an agreement on new scope or pricing, we will discuss retaining the originally feasible work, adjusting arrangements, or canceling the parts that cannot be executed; we will not rely solely on these terms to deem that you have agreed to any undisclosed extra fees.

Payment methods, whether a deposit is required, the amount, and the time of payment will be explained before the confirmation of each booking and subject to the arrangements already confirmed by both parties. This page does not set a unified deposit ratio, payment deadline, or automatic renewal arrangement.

Before payment, please check the payment collection information and the quote; if you receive payment requests inconsistent with original communications, you should first confirm through the phone or email listed on the website. Please do not provide customer service with bank passwords, verification codes, or full credit card information.

If you need a company header or other receipt information, please request it when making payment or confirming the booking. Any refunds will be processed based on the actual services provided, confirmed and legal arrangements, and applicable laws.

If you need to reschedule or cancel, please contact us as early as possible and provide the original date, service address, and requested arrangement. Rescheduling is subject to available slots; a request cannot be deemed as confirmed solely by making the request.

If a service involves cancellation fees, rescheduling fees, deposit deductions, or other restrictions, it must be clearly explained to you and agreed upon before confirming the booking; this page does not set its own fixed hours, penalty ratios, or no-refund rules.

If we are unable to provide the confirmed service, we will contact you as soon as possible to discuss rescheduling, other feasible arrangements, or refunding the amount for the unprovided part; specific handling must comply with the legal arrangements confirmed by both parties and your statutory rights.

Please confirm access authority, management office registration, elevator, parking, or loading/unloading arrangements in advance, as well as whether required water and electricity and access paths are available during the service period. If key handover is required, you should first confirm the handover person, purpose, and return method.

Please prepare the venue according to the confirmed checklist, properly safeguard cash, jewelry, private documents, and fragile items, and inform us of valuable materials, loose parts, appliance abnormalities, known damages, pets, or other safety precautions. You do not need to provide health or identity information unrelated to the service.

If work cannot be performed due to inability to enter, no water or electricity, incomplete construction, or unsafe on-site conditions, we will communicate with you first; any waiting, revisit, or other fees must have a confirmed basis and will not automatically apply undisclosed charges.

We will choose cleaning methods based on on-site safety and material conditions. For instructions that may lead to personal injury, material damage, or are illegal, we may pause related processes and discuss alternative solutions with you.

In case of severe weather, traffic disruption, building restrictions, water or power outages, or other situations beyond reasonable control, we will contact you based on the actual situation to arrange postponement, rescheduling, or handling of unfinished parts; this page does not categorize all situations as exempt or strictly non-refundable.

During and after cleaning, please be aware of slippery conditions, electrical equipment, and the need for drying and ventilation, and keep children and pets away from the work area according to the arrangements explained by our staff.

Cleaning effectiveness is affected by the time stains formed, material aging, color bleeding, corrosion, source of mold, and past treatment. Permanent wear, discoloration, or material damage may not necessarily be restored through cleaning; if it is judged that a certain treatment might damage the material, we will discuss it with you first.

Cleaning is not equivalent to repair, waterproofing, medical treatment, or eradication of contamination sources. Issues such as leaks, recurring mold spots, and equipment failure may require other professional assessment.

Website guides are general cleaning information and not on-site diagnoses made for your premises. Maintenance, testing, or follow-up arrangements for individual services only apply when clearly included in the specific quote and confirmation data.

It is recommended that you or an authorized person check the work together according to the confirmed checklist upon completion. If any omissions are found, please point them out on the spot; if problems are found later, please also contact us as soon as possible and provide the date, location, photos, and situation to facilitate investigation.

We will check the service scope and records and discuss remedial work, other remedies, or applicable refund arrangements based on the actual situation. On-site inspection or failure to raise issues immediately will not automatically cause you to lose rights enjoyed by law.

If property damage or other accidents occur, please preserve the site and relevant evidence, avoid expanding the loss without authorization if safety permits, and give us a reasonable opportunity to understand the situation.

The responsibilities of both parties are determined based on actual events, confirmed service arrangements, and applicable Hong Kong law. These terms do not exclude or limit liabilities that cannot be excluded or limited by law, including liability for death or personal injury resulting from negligence under applicable law.

We do not use this page to set a blanket disclaimer, a limit of liability based solely on the cleaning fee, or to exempt all liability simply because the customer accepted the work. Existing damage, material condition, causality, and reasonable remedies must be verified based on evidence and applicable law.

If a case involves insurance, coverage and claims must be handled according to the relevant policy and investigation; it cannot be determined that a claim will definitely be paid or for a specific amount based solely on general insurance information on the website.

Your personal data and service photos are handled according to the website's privacy policy. Providing photos, videos, or feedback to us does not constitute a transfer of ownership of that content; we only use it within the scope required for handling inquiries, fulfilling services, and legitimate follow-up.

Publicly displaying information or content that identifies you for promotional purposes requires separate, appropriate consent. Please ensure you have the right to provide the relevant content and do not infringe upon the rights of other residents, staff, visitors, or third parties.

The content, design, trademarks, and images on this website are protected by applicable intellectual property rights, with rights belonging to us or relevant rights holders. You may browse and share page links for personal understanding or arranging services; unauthorized impersonation of the brand, commercial reproduction of content, or use for misleading purposes is prohibited.

Do not use the website or communication channels to engage in fraud, unauthorized access, spreading malicious software, harassing others, or sending massive requests in a way that affects the normal operation of the website.

The website may be temporarily unavailable due to updates, maintenance, or third-party failures. External websites and platforms are managed by their respective operators; we will reasonably address known link issues, but we do not guarantee their content, availability, or that all information is under our control. A temporary website outage will not automatically cancel confirmed bookings; please contact us via phone or email.

Revisions will be posted on this page with an updated date. Important changes affecting new bookings will be explained at the time of confirmation; the new version will not unilaterally retroactively change the price, cancellation arrangements, or other important conditions for confirmed bookings.

If any provision is found to be legally invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law and will not affect any consumer rights that cannot be excluded by law.

These terms and related service arrangements are governed by the laws of the Hong Kong Special Administrative Region. In the event of a dispute, both parties should first communicate and attempt to resolve it through the contact methods below; disputes that cannot be resolved may be referred to the Hong Kong courts with jurisdiction, without limiting other complaint or claim channels afforded to you by law.

If you have questions about quotes, bookings, service content, or these terms, please contact us before confirming your booking.