FAQ

Prices marked with "from" are starting prices; actual fees depend on unit area, condition, and location. Per-piece, per-item, or per-square-foot services are calculated by quantity. All fees will be clearly confirmed via WhatsApp before booking.

Floor waxing, flood cleaning, exhibition and car show cleaning, pest control, etc., involve significant situational variation, so we will review photos or videos before providing a quote.

Provide service items, location, unit area or object dimensions, preferred date, as well as site panoramas and close-ups of stains. For appliances, add brand, model, and installation position; please mention any built-in furniture, high-level areas, or special materials. Avoid capturing identification or access control details in photos.

Please specify whether the provided figure is saleable area, gross floor area, or the actual area to be cleaned; avoid sending just a number. For partial floor or carpet cleaning, provide dimensions (length and width) and photos; for per-piece or per-item tasks, list the quantity and size, and we will confirm the pricing method.

If on-site conditions differ from initial information, or you wish to add items like appliances, we will check against the original quote and verify the fees and manpower requirements for the additional scope. Do not assume general cleaning includes all dismantling, repair, or moving services; list clearly during the enquiry to minimize misunderstandings.

Please confirm available payment methods, payment timing, and whether a deposit is needed before booking. Specific amounts and payment arrangements are subject to the agreed booking details; if in doubt, check via WhatsApp or phone before making payment.

No. The deep cleaning service includes cleaning tools and detergents, and the team will bring equipment such as high-temperature steam cleaners. Please ensure water and electricity are connected if they are required to be used.

It is best to have someone present when starting and finishing to explain key points and conduct inspection. If you cannot be present, you can arrange key handover in advance and receive a report with photos upon completion.

It is recommended to clean only after all works (including snagging) are completed; otherwise, new dust will fall, affecting the results.

Using machinery and wet cleaning typically requires safe water and electricity; this should be confirmed before booking. If not connected, drainage is blocked, or there is suspected electrical leakage, inform us to assess and arrange for relevant personnel; do not wait until arrival to discover that work cannot be started safely.

Please secure valuables, documents, and fragile items, and clear cabinets and surfaces you wish to be cleaned. Whether large, fixed, or heavy furniture can be moved must be confirmed first; inaccessible backs and bottoms should not be assumed to be included. Try to schedule move-in cleaning before a large volume of furniture is delivered.

If the building requires visitor registration, specific working hours, elevator protection, or loading/unloading reservations, please confirm with the management office and notify us. Also, designate a contact for entry and provide parking arrangements so that working time is focused on cleaning rather than waiting to enter.

Not necessarily. Results are affected by stain composition, duration, material, and previous treatments. Provide close-ups and origins for the team to assess; permanent dyes, etching marks, and damaged coatings may not be restored by cleaning; do not over-scrub or use unsuitable products to remove stains.

Cleaning is not equivalent to sanding, refinishing, or re-dyeing. Scratches, fading, corrosion, and moisture expansion may be material damage; identify and record these first. Floor waxing also depends on material and original condition; do not assume all damage is fixed just by increased luster.

Refer to the confirmed list, check accessible surfaces room by room, including inside cabinets, tracks, kitchens/bathrooms, and floor corners, then confirm drying and pre-existing damage. Use panoramas then close-ups; do not judge cleanliness by scent or reflection; any missed locations should be pointed out upon completion.

Please point out specific locations on-site, check against the original scope and pre-start records, and confirm with the team the degree of remediability and follow-up arrangements. If discovered after departure, contact us with photos, service date, and items; we will verify if it falls under the original scope, was pre-existing damage, and determine subsequent handling.

Possibly. Drilling, repairs, moving, and unpacking can re-introduce dust; it is recommended to finish works before the final cleaning, and perform local maintenance after furniture delivery. Dust caused by subsequent works should be understood separately from any omissions in the initial cleaning.

List rooms and priorities you wish to view, such as cabinet interiors, tracks, stove surfaces, and bathroom corners, and arrange for panoramas and close-ups. Use consistent angles and lighting for before/after photos and confirm inaccessible areas; do not substitute full inspection with a single living room photo.