Privacy Policy

This policy explains how 壹家壹清潔專家 ("we") collects, uses, retains, and protects personal data when providing cleaning services in Hong Kong and handling inquiries through this website, WhatsApp, phone, and email. We handle personal data in accordance with the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong.

This policy applies to data processing activities under our control. When you actively use third-party websites, communication, or social media platforms, those platforms will also process data according to their own privacy policies.

We collect data as needed for inquiries or services and do not require you to provide personal data unrelated to cleaning services. Data may include:

• Contact information: Name or address, phone, WhatsApp number, email, and contact details of authorized persons.
• Service details: Property address, block/floor/unit, usage, size, preferred date, cleaning scope, entry arrangements, and photos or videos you provide.
• Transaction and follow-up data: Quotes, booking confirmations, payment or refund records, receipt details, as well as records of inquiries, inspections, complaints, and after-sales communication.
• Technical data: IP addresses, browser/device information, request times, and error or security logs that may be processed by website hosting and third-party web resources.

You do not need to register a customer account to browse general services and price lists. Submitting a service inquiry is voluntary, but if necessary contact information, service address, scope, or other necessary details are missing, we may not be able to provide a quote, confirm a time slot, or arrange for a home visit.

Please ensure the data is accurate and that you have the right to provide the data of other contacts or property users. If the data changes, please notify us as soon as possible.

Please do not include identity cards, credit cards, bank login details, passwords, private letters, or other unnecessary sensitive content in photos or videos; please cover them up first if necessary.

We only use personal data for the original collection purpose, directly related purposes, or purposes permitted by law and otherwise agreed upon, including:

• Responding to inquiries, assessing cleaning scope and site conditions, and providing quotes and service suggestions.
• Arranging appointments, manpower, entry, payments, and receipts, and handling rescheduling, cancellations, and refunds.
• Recording agreed-upon work, verifying service quality, and handling feedback, complaints, and disputes.
• Maintaining website operation and security, troubleshooting technical issues, and fulfilling statutory records or legal requirements.

The photos or videos you provide are mainly used for quoting, understanding the site, arranging work, and following up on services; we will only provide the necessary content to personnel who have a work need for it.

If we intend to use photos, videos, names, or reviews that can identify you for public case studies, website, or social media promotion, we will obtain appropriate consent separately. Making an inquiry or booking a service does not equate to consent to make your data public.

Public content should avoid showing full unit addresses, household appearances, house numbers, and private documents. You can inquire about or withdraw consent for such public use via the contact methods on this page; we will explain feasible processing arrangements and possible applicable restrictions.

We do not sell your personal data. To fulfill the stated purposes, we may disclose necessary data to the following categories of persons as needed:

We will take practicable contractual or other measures to require service providers processing data on our behalf to handle it for designated purposes, ensure data security, and restrict retention time. External platforms may also process data for their own purposes; please refer to the relevant platform policies as well.

• Customer service handling your inquiries, assigned cleaning personnel, and partner service personnel assisting in executing confirmed services.
• Suppliers providing website hosting, communication, email, technical support, or necessary administrative services.
• Insurance companies and professional consultants to the extent necessary for handling insurance, disputes, accounting, or legal matters.
• Organizations authorized to obtain data under law, court orders, or legal requirements.

WhatsApp (Meta): When you click the WhatsApp link, the default inquiry text will be sent to WhatsApp; we will only receive the inquiry you send after you choose to send the message. WhatsApp will also process your account, communication, and technical data according to its policy.

Google Maps: Maps are embedded on the contact page. When loading, Google may receive IP addresses, browser, and related webpage request data and use cookies or other technologies according to its policy.

Google Fonts: The website loads fonts from Google, and related requests may include IP addresses and browser data.

Replit: Provides the hosting and operating environment for this website and may process web requests and usage records required to provide the website, maintain security, and perform technical diagnostics.

Email and phone service providers will process messages, attachments, or communication records according to the communication methods you choose. The website also has external links to Facebook, Instagram, and YouTube; after navigating to those platforms, their data processing is governed by the relevant platform policies.

• WhatsApp Privacy Policy(Opens in a new window)
• Google Privacy Policy(Opens in a new window)
• Replit Privacy Policy(Opens in a new window)

The website's cleaning checklist uses browser local storage (localStorage) to retain the scenarios you chose and your selection progress in the same browser. This function does not upload the checklist for service booking itself; you can reset it in the checklist or clear the website data in your browser settings.

The website also uses browsing history state to retain some search, filter, and reading positions. Website hosting, security, and the above third-party services may use cookies or other technologies to handle connection and functional needs.

You can limit cookies, clear local storage, or block third-party resources through your browser, but some map, font, or memory functions may be affected. If analytics, ad tracking, or other new uses are added in the future, we will update this policy according to actual functions and provide notice and obtain consent first if required by law.

Providing an inquiry, confirming a booking, and sending service arrangements does not mean you have agreed to receive promotions. If we intend to use your name, phone, WhatsApp number, or email for direct marketing of cleaning and related services, we will first explain the purpose and data category, and obtain your consent or clear indication of no objection according to applicable law.

You can request to stop direct marketing at any time via email on this page or original communication channels, without incurring any fees. We will not refuse to handle general service inquiries because you refuse to receive promotions. Providing data to other organizations for their direct marketing purposes requires separate consent according to legal requirements and cannot be presumed solely based on this policy.

We only retain data for the period necessary to achieve the collection purpose, taking into account service follow-up, transaction records, statutory retention requirements, and actual dispute handling needs. When data is no longer needed, we will take practicable steps to delete or de-identify it; processing time for backups and third-party platforms must also follow relevant system arrangements.

We will take practicable security measures according to the nature of the data, limit access to personnel with work needs, and pay attention to the security of communication, accounts, and file access. Network transmission or storage is not entirely risk-free; please avoid sending unnecessary sensitive data through general inquiries.

The above communication, font, map, and hosting services may process or store data outside of Hong Kong. We will consider relevant protections according to applicable law and data usage, which does not mean all data will only remain in Hong Kong.

You can contact us to inquire whether we hold your personal data, make access or correction requests, and also request to delete data that is no longer needed, withdraw applicable consent, or stop direct marketing. We may require reasonable proof of identity or authorization to avoid disclosing data to the wrong person.

We will process requests according to the applicable procedures and timelines of the Personal Data (Privacy) Ordinance; if we refuse according to law, need more data, or involve statutory exemptions, we will explain the reasons. Data access may involve fees permitted by law and not exceeding reasonable limits; stopping direct marketing is free of charge.

Deletion or withdrawal of consent cannot be completed immediately in all situations, such as when statutory retention requirements must still be fulfilled or disputes must be handled. If you have questions about data processing, you can contact us first or inquire or complain to the Office of the Privacy Commissioner for Personal Data, Hong Kong.

• Office of the Privacy Commissioner for Personal Data, Hong Kong(Opens in a new window)

This website is primarily for browsing by persons with cleaning service needs and is not intended for collecting children's data. Minors arranging services should be assisted by a parent or guardian. Please do not provide children's names, photos, schools, or other data unrelated to the service; if unnecessary related data is found, you can contact us to handle it.

We will post policy revisions on this page and update the date. If there is a major change in data usage, we will provide separate notice through appropriate channels and obtain consent first if required by law; simply continuing to browse this website will not replace the consent required by law.

If you need to make privacy inquiries, access, correction, or other data requests, please contact the privacy and terms inquiry email below, briefly describe the request, and provide contact details sufficient for verification.

• Personal Data (Privacy) Ordinance and Data Protection Principles(Opens in a new window)